Q: Are we really locked in?
Q: How many team players per room?
Q: Are there any age restrictions?
A: The minimum player age is 10 years old but must accompanied by a parent. There is no maximum age limit.
Q: Is it scary?
Q: What is your Cancellation / Rebooking / No Show policy?
FOC re-bookings can be made once. Rebooking can be made up until 48 hours before the event.
In the event that an experience has to be cancelled by Knockout Escape Rooms®, participants will be allowed to rebook, within 7 days, free of charge.
Q: How early do we need to arrive for our experience? / Late arrivals
Q: Can I take pictures?
Q: What do I need to bring on the day?
Q: Do you do walk ins?
A: No as the operator will be in the process of overseeing the current game. Customers should not arrive on site expecting to participate in an experience if a booking has not been made. Please call 0118 469 3487 to check for possible availability.
Q: Do you have wheelchair access?
Q: How do I pay?
Q: What dates are available?
A: All experiences are offered subject to availability of dates. Booking should be made as far in advance as possible, especially during peak times. Participants should not make any travel or accommodation arrangements until they have received a booking confirmation email from Knockout Escape Rooms® showing the date and time of the experience booked.
Q: Are there any situations where a customer would be refused?
Q: Do you have insurance and risk assessments?
Q: What happens with lost property?
In order for property to be reclaimed, Knockout Escape Rooms® requires a detailed description of the item(s) and collected from the site.
Knockout Escape Rooms® will mail reclaimed property back to the presumed owner upon receipt of the appropriate fees for postage and packaging (insurance in transit – only if requested in writing). All items are sent at owner’s risk.However, Knockout Escape Rooms® accepts no liability should property be returned for any reasons to someone who is not the rightful owner, i.e: as a result of impersonation or identity fraud.
Q: Is there car parking?
Knockout Escape Rooms® is a new live interactive escape game located in Reading, Berkshire. If you enjoy riddles, puzzles, problem-solving and a challenge then our rooms are the event for you. Knockout Escape Rooms® is open to groups and corporate teams alike, delivering a thrilling and exciting team challenge that is fun for all ages.
